Turnaround times for all services listed below do not include major United States Holidays, weekends, or quarterly Resonate Recordings development days. A notice will be given to clients via email or posted as a notification in the web app for upcoming Holidays and quarterly development days.
The Turnaround times listed below are dependent on receiving all necessary materials for production to begin. All pertinent files (recorded and written) and assets must be submitted prior to production beginning on your episode or content.
“Business Hours” is defined as Monday through Friday 9 am – 5 pm EST
Video Production Services
Delivery timelines for video production services are as follows:
Basic Video: 120 business hours
Advanced Video and Podcast Video Trailer: at least 120 business hours, based on the complexity of content
If video production also includes audio production, additional time may be needed in addition to the turnaround time stated for video production, depending on the level of audio production selected.
Multiple episode submissions on the same day or within 24 hours of each other may require an additional 48-72 hour turnaround tim
Video Production Revisions
Delivery timelines for video production revisions are as follows:
Basic Video: Up to 72 business hours from the time revision request is made in the Resonate app
Advanced Video and Podcast Video Trailer: up to 120+ business hours from the time revision request is made in the Resonate app based on the complexity of the request
*Failure to request revisions as noted in these terms of service may result in a delayed turnaround on your revision request