General

  • Turnaround times for all services listed below do not include major United States Holidays, weekends, or quarterly Resonate Recordings development days. A notice will be given to clients via email or posted as a notification in the web app for upcoming Holidays and quarterly development days.
  • The Turnaround times listed below are dependent on receiving all necessary materials for production to begin. All pertinent files (recorded and written) and assets must be submitted prior to production beginning on your episode or content.
  • “Business Hours” is defined as Monday through Friday 9 am – 5 pm EST

Show Notes and Social Content

  • Delivery timelines for Basic Show Notes, Social Images, Audiograms, and Transcriptions are 48 business hours from the time of the approval of the episode master in the Resonate app
  • Delivery timelines for Social Images and Audiograms with added transcription, Advanced Show Notes, as well as Basic Shows Notes on episodes over 60 minutes are at least 72 business hours from time of the approval of the episode master in the Resonate app based on the length and the complexity of the request

Show Notes and Social Content Revisions

  • Delivery timelines for Basic Show Notes, Advanced Show Notes, Social Images, Audiograms, and Transcriptions revisions are up to 48 business hours from the time of the revision request in the Resonate app
  • Failure to request revisions as noted in these terms of service may result in a delayed turnaround on your revision request

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