General

Upon signing up for Resonate Recording’s services, you agree to:

  • Abide by the Terms of Service agreement
  • Familiarize yourself with our Service Details Overview
  • Pay for services before your production begins
  • Collaborate with the Resonate Recordings team to complete your New Client Profile in the Resonate app
  • Set up an onboarding call with Resonate Recordings to ensure you are familiar with Resonate’s production processes and how to share content in the Resonate app
  • Provide clear, written direction about your production as required

Video Production

For all video production service levels (Basic, Advanced and Podcast Video Trailer), you agree to:

  • Submit the questionnaire with all the pertinent details to the Resonate team prior to beginning your production
  • Record your podcast content including intro/outro segments, interviews or narration segments, ads or commercials to be used in your production
  • Upload all of your content (including intro/outro segments, music, dialogue tracks, manuscript or editing document and any other needed files) to the Resonate app prior to Resonate starting your production
  • Upload all audio content in .MOV or MP4 formats or with a pre-discussed “session” file type from another platform
  • Reach out to a Resonate team member prior to submitting your content if you are unable to submit the content as requested
  • Upload content that will be used on a regular, recurring basis to your Reusable Assets folder in the Resonate app
  • Upload only the content to be used for each episode in each episode’s folder in the Resonate app
  • Provide clear creative direction to Resonate Recordings for the production of your content, including music and animation elements to be used in the production process
  • Describe the episode layout and production expectations from Resonate and communicate if there are any special instructions for each individual episode in the Resonate app
  • Provide, when possible, a clearly written script, manuscript or written direction for the Resonate team to use for the production of your episode
  • Select the appropriate return date on your episode, understanding that a return time sooner than our standard turnaround time is not guaranteed and will depend on Resonate capacity and will incur an additional rush fee charge
  • Request any revisions to your episode in Vimeo by following the instruction provided in our tutorial video and then leaving a corresponding comment in the Resonate app to inform our team about your revision request
  • Approve each episode in the Resonate app by commenting in the Resonate app or selecting the “Approve” button under the episode master to finalize the episode’s production and begin the process for any add-on services (such as show notes and social content)
  • Clearly communicate with the Resonate team if Resonate will be responsible for posting the episode master to any platform after the episode is approved
  • Abide by the processes communicated here, knowing that the production of your audio, video or additional content may be delayed if you do not do so
  • Allow Resonate Recordings to add the necessary additional charges (as they may be incurred) for each episode to your episode invoice and use your stored payment method to satisfy all charged prior to or upon completing each episode
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