• If you are using a VPN, trying turning it off and uploading again.

  • If you have another network you can join, try switching networks and uploading again.

  • If you are on a company intranet, the Resonate Cloud might be blocked by your IT administrators. Try submitting a support ticket to have Resonate whitelisted.

  • If you have access to Google Drive or Dropbox, upload the recording and share the files with your Resonate Client Coordinator.

  • If the problem continues, please contact your Resonate Client Coordinator so we can help investigate.

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