Turnaround times for all services listed below do not include major United States Holidays, weekends, or quarterly Resonate Recordings development days. A notice will be given to clients via email or posted as a notification in the web app for upcoming Holidays and quarterly development days.
The Turnaround times listed below are dependent on receiving all necessary materials for production to begin. All pertinent files (recorded and written) and assets must be submitted prior to production beginning on your episode or content.
“Business Hours” is defined as Monday through Friday 9 am – 5 pm EST
Delivery timelines for audio production services are as follows:
Standard, Premium: 72 business hours
Enhanced, Enterprise, Podcast Audio Trailer: 120 business hours
Custom: 120+ business hours based on the complexity of content
Multiple episode submissions on the same day or within 24 hours of each other may require an additional 48-72 hour turnaround time
Audio Production Revisions
Delivery timelines for audio production revisions are as follows:
Standard, Premium, Enhanced, and Enterprise: up to 72 business hours from the time of revision request in the Resonate app
Custom and Podcast Audio Trailer: up to 120+ business hours (from time of revision request in the Resonate app based on the complexity of the request
*Failure to request revisions as noted in these terms of service may result in a delayed turnaround on your revision request